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Travel before 30 June 2025
TERMS & CONDITIONS

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For travel taken before 18 December 2024
TERMS & CONDITIONS
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Renter Requirements

Prepay Terms


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Optional Coverages


Credit Card Policies

Avis accepts most major credit cards as credit identification at the time of rental.  The renter's name must be on the credit card.

Accepted credit card list:  Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa.  Some locations may not accept each of the referenced cards.

 

You may be subject to a credit check or present additional identification.  Acceptable forms of additional identification are:  Valid passport or travel visa, military identification, birth certificate, marriage license, ATM card with customer name printed on face of card, health care identification card with customer’s name printed on face of card or company/college/university identification with a photograph.  In some cases, you may be required to present an alternate credit card.

 

Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:

  • Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
  • If you have prepaid the rental, the hold amount will be $250.00 USD.

While this hold is in place, the funds will not be available for your use.  When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

 

Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented.  Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.

 

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Debit Card Policies

Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of age with the following requirements:

  • The name of the renter must be on the debit card.
  • A debit card is accepted as credit identification for Economy cars, Compact cars, Intermediate cars, Standard cars, Full-Size cars, Intermediate SUV's, or Standard SUV's.  The rental of any other vehicle category will require a major credit card. 
  • At airport locations, you will be required to show proof of a return airline flight that corresponds with your rental.
  • You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you.  If your credit file is frozen with Equifax, you will be required to lift the restriction prior to your rental.  Lifting the restriction does not guarantee that you will be able to rent a vehicle as you will still be subject to a credit check.

Avis may request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request an extra value to be based on certain factors as we deem appropriate:

  • Most rentals may require an authorization hold of the estimated rental charges plus $200 USD.
  • Rentals of 4 days or more may require an authorization hold of the estimated rental charges plus $300 USD.
  • If you have prepaid the rental with a debit card, the hold is $250.00 USD.

 

THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.  When the rental is over we will process the reversal but the bank may take time to post it back to the account.  If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.  Avis is not responsible for any returned checks or over-drafts based on this policy.

Positive identification in addition to your driver's license may be required.

 

Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.

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Drivers License

At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name.  If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

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Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

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Additional Driver Policy


Additional Fees

  • A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
  • Extensions or late returns may result in additional charges.

Age Requirements

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

  • Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old.  An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

  • Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old.  (See Debit Card Policies for acceptable car groups and full details.)

  • Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

Age Requirements


DMV Checks


Fuel Policy


Rate Requirements


Rental Options

If you have added any of the following rental options to your reservations, terms and conditions may apply.

GPS:

  • Available at participating locations.
  • Minimum age is 25 but may vary by locations, underage surcharges may apply at certain locations.
  • Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
  • I (renter) acknowledge that the rental vehicle may be equipped with GPS (global positioning satellite system). I acknowledge that the satellite system may be limited by atmospheric or topographical conditions. I further acknowledge that the GPS unit may be rendered inoperative if it is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.
  • Customer is responsible for all costs in the event of lost, stolen or damaged GPS unit and all of its components.
  • Renter agrees to release and hold Avis harmless for any GPS unit failures. 

Gas Service Option

  • Fees for the Gas Service Option are not included in the Estimated Total.
  • Fees are assessed and applied at the time of rental.
  • Fees vary by location and are determined by current market value of gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.
  • Customer will receive no credit or refund for unused fuel left in tank at time of return.

Roadside Assistance

  • Taxes not included in the Estimated Total will be applied at the time of rental.
  • Roadside Assistance service is available at all participating locations in the U.S., Canada, Puerto Rico, & U.S. Virgin Islands and New Zealand.
  • Roadside Assistance covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).
  • Prohibited use of the vehicle will void this option.

SiriusXM®

  • Taxes not included in the Estimated Total will be applied at the time of rental.
  • Available at participating U.S. locations  

Other Options

  • Rental options not selected/offered on the avis.com website can not be modified online.
  • Taxes not included in the Estimated Total will be applied at the time of rental.
  • Any modifications to these rental options must be made by contacting customer service or can be made at the rental counter.

Rental Qualification Policy


Rental Terms and Conditions


Rental Terms and Conditions - Via Driver Program Addendum

Via Driver Program Addendum

Exhibit 2 VDP Rental Agreement Addendum
ADDENDUM TO RENTAL AGREEMENT TERMS AND CONDITIONS
VIA DRIVER PROGRAM ADDENDUM
TO
AVIS RENTAL TERMS AND CONDITIONS
The following terms and conditions are applicable to those Via drivers who rent a transit van provided by Avis Rent A Vehicle System, LLC (“Avis”) for use in the Via Rental Program. These terms and conditions shall serve to amend and modify Avis’ standard Rental Terms and Conditions and shall constitute part of the Rental Agreement. Capitalized Terms used in this Addendum, but not otherwise defined on this Addendum, shall have the respective meanings assigned to them in the Rental Terms and Conditions.
1. Section 1 “The Rental Agreement” is hereby deleted in its entirety and replaced with the following:
These Rental Terms and Conditions, the rental document you receive when you are given access to the vehicle you are renting (the “Access Document”), the Privacy Notice, and the return receipt or record (the “Rental Receipt”) with computed rental charges together constitute the “Rental Agreement” between yourself and Avis.
2. Section 5 “Who May Drive The Vehicle” is hereby amended as follows:
a. You shall be at least twenty-five (25) years of age.
b. You shall have a valid personal automobile insurance policy in place at all times during which the vehicle is rented.
b. Anything contained in Section 5 to the contrary notwithstanding, you shall be the only person permitted to operate the vehicle for purposes of transporting passengers for hire in exchange for monetary value or other consideration.
c. “Permitted Drivers” and “Additional Drivers” are prohibited from operating the vehicle and all references in the Rental Agreement to Permitted Drivers and/or an Additional Drivers are hereby deleted by reference.
3. Section 6 “Return of the Vehicle” is hereby amended as follows:
If you do not return the vehicle to the location from which it was rented, as and when required under the Rental Agreement, you may be subject to criminal penalties.
4. Section 7 “Where You’ll Return the Vehicle” is hereby amended as follows:
Anything contained in Section 7 to the contrary notwithstanding, the vehicle must be returned to the location from which it was rented as specified in the Access Document.
5. Section 8 “Rental Charges” is hereby amended as follows:
a. Anything contained in Section 8 to the contrary notwithstanding, provided you are in compliance with the Rental Agreement, you will pay for the period of time you rent the vehicle at the applicable “Via Rental Program” rate. You will not pay for the number of miles/kilometers you drive unless otherwise indicated in the Rental Contract.
b. Anything contained in Section 8 to the contrary notwithstanding, you shall not be permitted to present any rewards certificates coupons or vouchers associated with a loyalty rewards program.
c. Anything contained in Section 8 to the contrary notwithstanding, optional insurance and ancillary products are not available for purchase under the “Via Rental Program”
d. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a $40 fee if you cancel a reservation within 24 hours of your scheduled pick-up time.
e. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a $25 fee if you fail to return the vehicle within 30 minutes of your scheduled return time.
f. Anything contained in Section 8 to the contrary notwithstanding, you will charged the full rental amount for the scheduled reservation if you cancel such reservation within 1 hour of the scheduled pick-up time or fail to pick-up the vehicle within 30
minutes of the scheduled pick-up time (except in instances where a replacement driver rents the vehicle during your scheduled rental period).
g. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a refundable deposit in the amount of $500.00 (the “Deposit Amount”). Such deposit will be collected by NoMad (Via) in four (4) equal installments over the course of 4 weeks as a deduction from your earnings, to the extent such earnings are sufficient, and remitted to Avis. In the event your earnings are insufficient to provide a deposit installment, Avis reserves the right to charge your credit card the amount of the installment.
h. Anything contained in Section 8 to the contrary notwithstanding, your use of the vehicle for transporting Via passengers for King County Metro will require your use of “tap-to-pay’ card reader to collect payment from passengers. Avis shall provide you with a card reader for use at the beginning of the rental period and you shall return the card reader to Avis when the vehicle is returned. You shall be responsible for any lost, stolen, or broken card readers that are in your care and control. You shall promptly notify NoMad if a card reader is malfunctioning, broken, lost or stolen.
6. Section 12 “Loss Damage Waiver (LDW)” is hereby deleted in its entirety and replaced with the following:
12. Intentionally omitted.
7. Section 13 “Damage to/Loss to the Vehicle” is hereby amended as follows:
Anything contained in Section 13 to the contrary notwithstanding, you will be solely responsible for all loss of or damage to the vehicle up to a maximum of two thousand dollars ($2,000.00).
8. Section 14 “Prohibited Use of the Vehicle” is hereby amended as follows:
Anything contained in Section 14 to the contrary notwithstanding, you shall only be permitted to carry passengers for hire using the Via platform and, to the extent the vehicle is used for such purpose, you must remain approved and in good standing with Via for such purpose and remain in compliance with the Rental Agreement. Such permitted use on the Via platform shall not constitute Prohibited Use of the Vehicle.
9. Section 14 “Prohibited Use of the Vehicle” is hereby supplemented to add the following additional terms and conditions:
If you take, or fail to take any of the following actions, it will constitute a violation of the Rental Agreement:
a. Driving or operating the vehicle while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of the Rental Agreement, provided, that you may use such devices solely for the purpose of using the Via platform and compatible navigation apps (e.g., Google Maps, Waze) in accordance with the Via terms and conditions and in hands free mode to the extent such mode is made available by Via.
b. You use the vehicle to transport passengers for hire in exchange for monetary value or other consideration (“Commercial Passengers”) other than the transportation of passengers via the Via platform (but no application or platforms provided by other entities, individuals, or transportation network companies or otherwise performed independently) while you have the Via platform running for the purpose or intent of providing transportation to Commercial Passengers (“Driver Mode”) and you have: 1) not accepted any requests for transportation services (“Period 1”); 2) accepted a request for transportation services from a Commercial Passenger but do not have any Commercial Passenger occupying the vehicle (“Period 2”); or 3) at least one Commercial Passenger is occupying, entering or exiting the vehicle (“Period 3”).
c. You use the vehicle for a primary purpose other than to provide services for hire related to Commercial Passengers on the Via platform during Period 1, Period 2 or Period 3.
10. Section 15 “Fuel Service Charge” is hereby amended as follows:
Anything contained in Section 15 to the contrary notwithstanding, the vehicle is generally being provided to you with enough gas to last your scheduled rental period. Avis is responsible for fueling the vehicle. You will be billed for the amount of fuel consumed during the rental period at fuel rates commensurate with EIA retail guidelines. The vehicle is equipped with a fuel card that is intended for emergency use only if you are reasonably unable to complete the return of the vehicle or continuing operation of the vehicle during your rental period without refueling. You are prohibited from using the fuel card for any other purpose or removing the card from the vehicle. If you lose or remove the fuel card you will be charged a replacement fee and/or any charges incurred by the card until you notify Avis of its loss.
11. Section 18 “Roadside Assistance” is hereby deleted in its entirety and replaced with the following:
Roadside assistance is available to all renters, but additional fees may be charged to you for the provision of roadside assistance services that are not caused by Avis.
12. Section 19 “Emergency Sickness Protection (ESP)” and Section 20 “Personal Accident and Effects Insurance (PAE)” are hereby deleted in their entirety and replaced with the following:
19. Intentionally omitted.
20. Intentionally omitted.
13. Section 21 “Liability Protection” is hereby amended as follows:
a. Section 21 shall only be applicable to your operation of the vehicle in Period 0 and outlines the circumstances under which you may be protected by Avis against liability in Period 0 for (i) causing bodily injury or death to others up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs, or (ii) damaging the property of someone other than you up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. Section 21 shall not apply to your operation of the vehicle in Periods 1, 2 & 3. Please see Via’s terms and conditions for information regarding liability protection for which you may be eligible from Via for (i) causing bodily injury or death to others during Period 1, Period 2 and Period 3 and (ii) damaging the property of someone other than the authorized driver and/or the renter during Period 1, Period 2 and Period 3.
14. Section 22 “Supplemental Liability Insurance (SLI) & Exclusions” is hereby deleted in its entirety and replaced with the following:
22. Intentionally omitted.
15. Section 27 “Collections” is hereby supplemented to include the following additional terms and conditions:
Anything contained in the Rental Agreement to the contrary notwithstanding, you understand and agree that all amounts due to Avis may be collected from you on Avis’ behalf by Via. Such amounts may be drawn directly from your Via earnings, or from a credit card or alternate form of payment that you have provided to or authorized for Avis. You acknowledge and agree that Avis may coordinate with Via to deduct any amounts you owe in connection with the rental from the amounts you may earn while providing for-hire transportation services on the Via platform, including without limitation all rental charges, fees or deductibles related to Vehicle damage, fines, tolls or any additional fees incurred in connection with your rental from Avis, and in addition that Avis may require you to provide a credit or other payment card (subject to applicable terms and conditions) in order to reserve or rent a vehicle, that an authorization or hold amount may be placed on the card provided, and that Avis may charge the amount owed to the payment card you provide at any time. Avis has designated Via as its agent solely for the purpose of collecting any amounts owed by you to Avis on Avis’ behalf. For this purpose, you authorize Via to offset these amounts from other amounts Via owes you, and if such offset does not fully pay such amounts, Avis may charge the remaining unpaid amount to the payment method you have authorized for Avis’ use. Any such amounts shall be collected at least weekly. Certain amounts may be charged at or after the end of the rental period, such as fees for Vehicle damage as may be identified during inspection, or for unpaid tickets or tolls and associated administrative fees that are identified after the rental period, or otherwise, as provided in the Rental Agreement. You must keep a valid payment method on file with Avis to pay the above amounts. If Via is collecting these amounts, you will receive a summary in your statement from Via with the breakdown of amounts owed during, and as applicable after, the rental periods. You further acknowledge that in accordance with your agreement with Via that Via has the right to collect all amounts due to Avis in the manner described in this Section 27.
16. Section 30 “Additional Services and Products” and Section 31 “GPS by Garmin” are hereby deleted in their entirety and replaced with the following:
30. Intentionally omitted.
31. Intentionally omitted.
17. Section 33 “Vehicle & Location Data” is hereby supplemented to include the following additional terms and conditions:
a. Where permitted by law, we reserve the right to share Vehicle Data to third parties for commercial purposes.
b. Without limitation of any provision found in the Rental Terms and Conditions, you authorize Avis to provide Via with your PII and information regarding each rental you undertake through the “Via Rental Program” and the Vehicle Data. Such PII may include, but is not limited to: name; payment information, driver’s license number, state of issuance and expiration date, insurance information, vehicle license place issuing state and number; vehicle make, model, year, mileage, color and
number of doors; rental location; and rental timeframe. You authorize Via and Avis to collect, process, use, share, and dispose of any data generated by the vehicle, you or your use of the vehicle. All data (including PII) that is collected by Via through the Via platform (including your use of the Via platform) may be shared with and used by Avis.
18. The following new Paragraphs 37, 38, 39, 40 and 41 are hereby add

Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

Travel Into Other Countries

Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the “Canadian Non-Resident Insurance Card” or you may download card click here. (Provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

 

Mexico:  Corporate account customers are allowed to drive the vehicle into Mexico with certain restrictions and the purchase of additional insurance.  Check with the location for details.  One-way rentals are not allowed to Mexico.

e-Tolls

E-TOLL COLLECTION DEVICE AVAILABILITY

TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

E-TOLL SERVICE CONVENIENCE FEES
The convenience fee for e-Toll usage is $3.95 up to $5.95 USD for each day you use the E-Toll device and there is a maximum of $19.75 up to $29.75 USD per rental month, plus toll charges. There are NO service charges if e-Toll is NOT USED during the rental duration.

E-TOLL UNLIMITED

Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.

OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.

For more information on tolling, please visit avis.com/etoll or check at the time of rental.

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