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Cash is only accepted as payment at time of vehicle return.

What payment cards do we accept?
We accept:

•   American Express (excluding American Express Traveller's Cheque cards)
•   Diners Club
•   Visa credit
•   MasterCard credit
•   Avis-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle. Debit cards are accepted only for the payment when vehicle is returned.
Can I pay by cash?
No, regrettably, we are not able to accept cash.

Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.

Fuel Options
How do I calculate the cost of Fuel Up Front?
You will pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refueling the vehicle for you. You may also call us to ask about the price. We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.
Can I get "Fuel Up Front" at any time?
No, if you want to take Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you:

• Don’t buy Fuel Up Front
• Don’t return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank. We charge market price per litre of missing fuel plus tax plus refuling charge in amount of 48.00 EUR.

24 HOUR RECOVERY SERVICE
In case of break down call +385 (1) 1987 and +385 (1) 4673 638

ADDITIONAL SURCHARGES
At some stations an additional service charge may apply (airport locations) of 20,00 EUR (taxable) per rental.
LONG TERM RENTAL
Avis can offer you attractive prices for long-term rentals. For additional information please contact your nearest Avis station.

Can I let anyone else drive?
Yes, but only if we have approved them. You may not let anyone drive the vehicle who hasn't been approved by us. This shall not apply if, through no fault of your own, you are unable to drive the vehicle and the vehicle must be driven to prevent an imminent danger (e.g., if you're in a medical emergency and you need to be taken to the hospital). We charge a fee for every Additional Driver we allow to drive the vehicle. EUR 9.00 per day, EUR 63.00 per week, EUR 90.00 maximum (taxable)
Do you offer a 'meet and greet' service?
No, unfortunately we are unable to offer a 'meet and greet' service in Croatia.
Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hours pick up fee is EUR 40.00.

Our rental locations offer an out of hours pick-up service where you can collect the vehicle outside the rental locations normal opening hours. This service is charged extra. Please contact our Reservation office for further information on email below:
reservations@avis.com.hr
It is strictly forbidden to smoke in the vehicles. If we believe anyone has smoked in the vehicle during the rental period, a special dry-cleaning charge will apply.
Fines and charges
You are responsible for all fines and charges issued because of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 42.00 EUR for each fine or charge issued, which will be charged in the currency of the country where the fine occurred
• Plus, the fine or charge if we must pay it
• Cleaning fee

If the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge in amount of 75.00 EUR.

If you do not cancel your booking before the reservation date and time shown in booking and fail to pick up your vehicle within 24 hours from
that time, the non-cancellation fee will be applied. Depending on the country of rental, this fee will be in the amount of 65.00 EUR.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fine, which you will be responsible for paying.

Can I smoke in the vehicle?
No, you are not allowed to smoke in the vehicle.
I have been caught speeding, or I didn’t pay a parking charge; what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

Our processing fee of 33.00 EUR (taxable) for every fine or fee that has been issued, and
The fine or charge itself – if we have to pay it
I parked the vehicle at the entrance to a property or in a private parking space without authorisation. Will I be charged for the costs that ensue?Yes, if you parked the vehicle at the entrance to a property or in a private parking space without authorisation and you are charged with trespass by the person affected, you must compensate us the ensuing reasonable costs of proceeding, in addition to a processing fee of 33.00 EUR (taxable).
I’ve left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or has an unpleasant odour, and our standard cleaning procedure cannot deal with this, you will be charged a Specialist Cleaning Charge of 75.00 EUR (taxable).
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, key, accessory, a vehicle document or an extra is damaged, lost or stolen, you must complete a damage report form and in the case of an accident also the European Accident Statement report form correctly and in full and send it to us as soon as possible, but at the latest within seven days.

If you do not send us the damage report form or the European Accident Statement report form within seven days following the accident, loss or theft, a processing fee for our additional work amounting up to EUR 186.00 (taxable) will be levied, insofar as you are culpably responsible for the fact that we have not received a properly completed damage/accident report form within seven days. The payment of this processing fee does not, however, indemnify you from the obligation to submit to us the properly completed damage report form or the European Accident Statement report form.

Pick up and Returns

Meet late arrival fee may apply. For low season after 21:00 hours and for high season after 22:00 hours. The price for Meet Late Arrivals (MLA) is HRK 375.00 including tax.

If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged. If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is HRK 93.75 incl. tax for each day or part of a day you are late.

If you return the vehicle late without our prior agreement, you will be charged an extra day’s rental plus a late return fee of HRK 140.00 Incl. tax for each day or part of a day you are late.

Can I have a vehicle delivered to me?
Some of our rental locations offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request.
Where a Delivery Service is available, please give us 24 hours notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you'll need to check with the rental station or Reservations team:
reservations@avis.com.hr
Can the vehicle be collected? Some of our rental locations offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. For further information please contact the rental station or Reservations Team. If you want to have the vehicle collected, you or your authorized agent must be available to hand the vehicle over. You will be responsible for the fuel used - at the Pay on Return rates - to return the vehicle to our nearest rental location unless you buy Fuel up Front. Further information: See the "Fuel Charges" section in this document. Where a Collection Service is available, please give us 24 hours notice when you want the vehicle collected. We may be able to collect the vehicle at shorter notice, but you will need to check with the Reservations team; reservations@avis.com.hr