Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have liability reduction in case of a damage (CDW - collision damage waiver) and the vehicle, keys, any accessories or any vehicle documents are damaged and you are responsible for the damage, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage or theft processing fee in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR or the excess, whichever is less.
How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19,00 EUR and 34,44 EUR a day.
Will I need to pay if the windscreen is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee, insofar as you are responsible for the damage.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, the key, accessories or vehicle documents should be damaged during the period in which you have rented the vehicle, you must pay for the following in accordance with Section 6 of General Conditions of Rental, insofar as you are responsible for the damage:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have a liability reduction for the event of theft (theft protection, TP) and your vehicle is stolen, the amount which you must pay in accordance with Section 6 of General Conditions of Rental - insofar as you are responsible for the theft - will be limited to the excess stipulated in your rental agreement, which means that you must pay for the costs of replacement plus a fee for the processing of the event of damage or theft in the amount of 30.00 EUR or the excess, whichever is less.

How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Theft Protection waiver (TP) is not taken. Purchase of TP reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you¿re renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount to be paid by you is not limited if you are responsible for the loss or theft due to your intention or gross negligence, such as, for instance, in cases when:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

In the event of losses caused by gross negligence, we are entitled to claim damages against you in an amount equivalent to the grade of negligence, up to and including the full amount of the loss or damage.
The liability restriction will be void if you or your co-driver should intentionally infringe any contractual obligation as per the rental agreement. The liability restriction will be reduced proportionally corresponding to the severity of the fault if you or your co-driver failed to fulfil a contractual obligation as per the rental agreement. The restriction of liability will not be void if the breach of duty was not the cause of the damage or the determination of the conditions for the granting of the liability reduction.

What do I have to pay if I don¿t have Theft Protection?
IIf the vehicle, the key, accessories or vehicle documents should be damage during the period in which you have rented the vehicle, you must pay for the following if you are responsible for this:

• The cost of replacement
• Plus our loss of use
• Plus a fee for the processing of the event of damage or theft in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR.

Where can I find information of theft charges I've paid?
If the loss or theft was caused by you, your card will be charged with the amount owed and due. More details of this payment can be found  here, unless you have asked us to send you an invoice by mail or Email.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle  in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or to 70 EUR per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 40.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 2.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by  AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you arre renting from, but you can expect it to costs between 6 EUR and 7,38 EUR a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 120.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 6.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 6.000 EUR, per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350 EUR, per item)
• Expenses for replacing main house keys and locks up to 500 EUR
• Emergency travel expenses up to 500 EUR.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
 

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 9 EUR, and 11,07 EUR a day.
What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?

No, unfortunately we do not offer any protection packages at this time.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see ¿What will you pay if I don¿t have¿ within this section of this document then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Discover cards
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can be used only for making payments at the end of your rental. To rent a vehicle from us you have to present the above listed payment cards.
We accept Maestro cards, V-Pay cards and Visa Electron cards only for rentals of vehicles of car groups A, B, C, D, H, I, J or K and Vans, Trucks and Transporters. We will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 300,00 + the expected rental value, and will need to see proof of address.
We don't accept Cirrus cards, JCB cards or any other cards not listed above.
We do not accept Digital Payment Cards.

Can I pay by cash?

For van rentals we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 300,00 and will need to see proof of address.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the statutory rate.

Debit Cards, Electron Cards and German Maestro Cards are accepted.  
Prepaid cards can only be accepted at check in.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Due to winter conditions between November 15 and March 15 the entire Avis fleet in Germany is equipped with winter tires. The fee for winter tires is included in the total price.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1/2 year at the start of your rental. Renters under 21 can only rent car group A. Renters 21 and up can rent all car groups except for car groups F, J and all Porsche vehicles, the renter must be 25. .

I'm under 25; do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 11,90 EUR and 14,64 EUR per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving licence for at least 1/2 year.

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
• We do not accept digital documents, all documents must present physically.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15 EUR and 33,21 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 4.500 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

How much is the pre-authorisation?

• Equivalent to $110 in Euro dependant on the exchange rate at the time. (200 Euro minimum for cash and Maestro/Visa Electron/V-Pay card customers)
• the vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental.

If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the value pre-authorised.
If you'd like more details, please call the Reservations team or ask a member of our team.

Via Driver Program Addendum

International journeys outside Germany are permitted for certain countries but generally require prior approval by Avis.
If approved by Avis, a Cross Border Fee (CBF) is payable. This amounts to Euro 7.00 per day, and maximum Euro 43.60 per rental.
If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries: Austria, Andorra, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Finland, Liechtenstein, Great Britain, Hungary, Croatia, Italy, Ireland, Luxemburg, Monaco, Norway, Netherlands, Portugal, Poland, San Marino, Sweden, Slovakia, Slovenia.

Entries into Italy (I), Czech Republic (CZ), Croatia (HR), France (F), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.
Porsche vehicles may be driven in Germany (D), Austria (A) and Switzerland (CH) only.
It is prohibited driving our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Nor is it permitted to use our vehicles on the Balearic Islands, Canaries, Corsica, Crete, Sardinia

Any infringement of or non-compliance with any of the above provisions shall entitle Avis to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. Avis's entitlement to compensation for any damage incurred as a result of the violation of any of the above provisions shall remain unaffected.

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

Please note entries into France (F), Italy (I), Czech Republic (CZ), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.