The Car and Driver carry the insurances. The Customer is not liable for insurance. Please note that PAI is not included at this time.

Payment Terms:
Total booking amount (together with extra equipment/service charge booked at counter) should be collected and paid at the counter when meeting your driver.
We accept:

•  American Express (excluding American Express Traveller's Cheque cards)
•  Diners cards
•  Discover cards
•  Visa credit cards including Visa Electron cards
•  Visa debit cards including Visa Electron cards
•  Mastercard credit cards
•  Mastercard debit cards

We don't accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.

Can I pay by cash?
As long as it is in local currency- yes. However we will still need a credit card on file.

Debit cards are only accepted: Mastercard debit cards, Visa debit cards including Visa Electron cards.

Debit cards are not accepted.

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

CHAUFFEUR DRIVE ONLY. RATES INCLUDE DRIVER (the driver is available for 9 hours (with 1 hour for lunch). Approximate total includes base rate, taxes, and surcharges. Items such as additional hours for the driver, coupon discounts, child safety seats and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

At airport locations it is important to include your airline and flight number on the reservation so that the driver can meet your flight.

Please note all bookings must be made at least 24 hours in advance. Please note that the VAT in China on a driven service is 6%. For unscheduled early or late pick ups, an additional CNY 50 per trip will apply.

Can I smoke in the vehicle?
No, Avis China does not allow for smoking in their vehicles.

I've left the interior of the vehicle very dirty, will I be charged to clean it?
Yes, if the interior of the vehicle has been left in an unclean state and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance

What happens if the car I am in has a break down because of a mechanical failure?
Our drivers are trained to manage the breakdown and will call for another car and possibly driver to come and collect you to complete your journey. Time scales are dependant on your location but we will endeavour to get to you as quickly as we can.

Baby seats are available on request 48 hours in advance.
Baby seats is CNY100/day/set.

Cross border travel is prohibited.