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Book 7+ days, get 2 days free

Travel before 30 June 2025
TERMS & CONDITIONS

Single Upgrade

For travel taken before 18 December 2024
TERMS & CONDITIONS
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Renter Requirements

Prepay Terms


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25

15.00 USD

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Debit Card Policies


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Drivers License

The Driver must (i) hold a full, current and valid driving licence (not being a learners, provisional or restricted licence), (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licences (with the correct endorsements) are accepted for any Avis rental. All digital licences must be checked live at the time of rental, via the respective validation process. A screenshot or photo of the licence is not accepted.

A digital licence does not replace a physical licence and you should still carry your physical card, when travelling outside the issuing state or territory.

Public Liability and Property Damage


Sanity for QA


Additional Driver Policy

All additional drivers must meet the same minimum age & drivers licence requirements as the main renter. Each Additional Driver may be charged a daily fee. A young driver surcharge may apply.

Age Requirements


Cancellations

You may cancel your booking at any time by calling reservations or managing your booking online.

 

For Pay Now reservations, depending on when you cancel, you will be charged a cancellation or no-show fee.

  • If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
  • If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
  • If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
  • If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
  • Amounts indicated above are inclusive of GST.

 

Fuel Policy

To help get you to your destination as easily as possible, we rent our vehicles with a full tank of fuel. We would appreciate if the vehicle was also returned with a full tank but understand that life sometimes gets in the way, so if you aren't able to fill up on return, a refuelling charge will be applicable. To ensure there are no surprises, that rate will be available at the time of collection. Alternatively, a pre-paid fuel option, which is available from select locations, can take the hassle out of finding a petrol station on your return.

Modifying Your Booking

  • You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
  • For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
  • Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

Pre-Authorisations


Privacy

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.

Rates and Inclusions


Rental Qualification Policy


Rental Terms and Conditions - Via Driver Program Addendum

Via Driver Program Addendum

Exhibit 2 VDP Rental Agreement Addendum
ADDENDUM TO RENTAL AGREEMENT TERMS AND CONDITIONS
VIA DRIVER PROGRAM ADDENDUM
TO
AVIS RENTAL TERMS AND CONDITIONS
The following terms and conditions are applicable to those Via drivers who rent a transit van provided by Avis Rent A Vehicle System, LLC (“Avis”) for use in the Via Rental Program. These terms and conditions shall serve to amend and modify Avis’ standard Rental Terms and Conditions and shall constitute part of the Rental Agreement. Capitalized Terms used in this Addendum, but not otherwise defined on this Addendum, shall have the respective meanings assigned to them in the Rental Terms and Conditions.
1. Section 1 “The Rental Agreement” is hereby deleted in its entirety and replaced with the following:
These Rental Terms and Conditions, the rental document you receive when you are given access to the vehicle you are renting (the “Access Document”), the Privacy Notice, and the return receipt or record (the “Rental Receipt”) with computed rental charges together constitute the “Rental Agreement” between yourself and Avis.
2. Section 5 “Who May Drive The Vehicle” is hereby amended as follows:
a. You shall be at least twenty-five (25) years of age.
b. You shall have a valid personal automobile insurance policy in place at all times during which the vehicle is rented.
b. Anything contained in Section 5 to the contrary notwithstanding, you shall be the only person permitted to operate the vehicle for purposes of transporting passengers for hire in exchange for monetary value or other consideration.
c. “Permitted Drivers” and “Additional Drivers” are prohibited from operating the vehicle and all references in the Rental Agreement to Permitted Drivers and/or an Additional Drivers are hereby deleted by reference.
3. Section 6 “Return of the Vehicle” is hereby amended as follows:
If you do not return the vehicle to the location from which it was rented, as and when required under the Rental Agreement, you may be subject to criminal penalties.
4. Section 7 “Where You’ll Return the Vehicle” is hereby amended as follows:
Anything contained in Section 7 to the contrary notwithstanding, the vehicle must be returned to the location from which it was rented as specified in the Access Document.
5. Section 8 “Rental Charges” is hereby amended as follows:
a. Anything contained in Section 8 to the contrary notwithstanding, provided you are in compliance with the Rental Agreement, you will pay for the period of time you rent the vehicle at the applicable “Via Rental Program” rate. You will not pay for the number of miles/kilometers you drive unless otherwise indicated in the Rental Contract.
b. Anything contained in Section 8 to the contrary notwithstanding, you shall not be permitted to present any rewards certificates coupons or vouchers associated with a loyalty rewards program.
c. Anything contained in Section 8 to the contrary notwithstanding, optional insurance and ancillary products are not available for purchase under the “Via Rental Program”
d. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a $40 fee if you cancel a reservation within 24 hours of your scheduled pick-up time.
e. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a $25 fee if you fail to return the vehicle within 30 minutes of your scheduled return time.
f. Anything contained in Section 8 to the contrary notwithstanding, you will charged the full rental amount for the scheduled reservation if you cancel such reservation within 1 hour of the scheduled pick-up time or fail to pick-up the vehicle within 30
minutes of the scheduled pick-up time (except in instances where a replacement driver rents the vehicle during your scheduled rental period).
g. Anything contained in Section 8 to the contrary notwithstanding, you will be charged a refundable deposit in the amount of $500.00 (the “Deposit Amount”). Such deposit will be collected by NoMad (Via) in four (4) equal installments over the course of 4 weeks as a deduction from your earnings, to the extent such earnings are sufficient, and remitted to Avis. In the event your earnings are insufficient to provide a deposit installment, Avis reserves the right to charge your credit card the amount of the installment.
h. Anything contained in Section 8 to the contrary notwithstanding, your use of the vehicle for transporting Via passengers for King County Metro will require your use of “tap-to-pay’ card reader to collect payment from passengers. Avis shall provide you with a card reader for use at the beginning of the rental period and you shall return the card reader to Avis when the vehicle is returned. You shall be responsible for any lost, stolen, or broken card readers that are in your care and control. You shall promptly notify NoMad if a card reader is malfunctioning, broken, lost or stolen.
6. Section 12 “Loss Damage Waiver (LDW)” is hereby deleted in its entirety and replaced with the following:
12. Intentionally omitted.
7. Section 13 “Damage to/Loss to the Vehicle” is hereby amended as follows:
Anything contained in Section 13 to the contrary notwithstanding, you will be solely responsible for all loss of or damage to the vehicle up to a maximum of two thousand dollars ($2,000.00).
8. Section 14 “Prohibited Use of the Vehicle” is hereby amended as follows:
Anything contained in Section 14 to the contrary notwithstanding, you shall only be permitted to carry passengers for hire using the Via platform and, to the extent the vehicle is used for such purpose, you must remain approved and in good standing with Via for such purpose and remain in compliance with the Rental Agreement. Such permitted use on the Via platform shall not constitute Prohibited Use of the Vehicle.
9. Section 14 “Prohibited Use of the Vehicle” is hereby supplemented to add the following additional terms and conditions:
If you take, or fail to take any of the following actions, it will constitute a violation of the Rental Agreement:
a. Driving or operating the vehicle while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of the Rental Agreement, provided, that you may use such devices solely for the purpose of using the Via platform and compatible navigation apps (e.g., Google Maps, Waze) in accordance with the Via terms and conditions and in hands free mode to the extent such mode is made available by Via.
b. You use the vehicle to transport passengers for hire in exchange for monetary value or other consideration (“Commercial Passengers”) other than the transportation of passengers via the Via platform (but no application or platforms provided by other entities, individuals, or transportation network companies or otherwise performed independently) while you have the Via platform running for the purpose or intent of providing transportation to Commercial Passengers (“Driver Mode”) and you have: 1) not accepted any requests for transportation services (“Period 1”); 2) accepted a request for transportation services from a Commercial Passenger but do not have any Commercial Passenger occupying the vehicle (“Period 2”); or 3) at least one Commercial Passenger is occupying, entering or exiting the vehicle (“Period 3”).
c. You use the vehicle for a primary purpose other than to provide services for hire related to Commercial Passengers on the Via platform during Period 1, Period 2 or Period 3.
10. Section 15 “Fuel Service Charge” is hereby amended as follows:
Anything contained in Section 15 to the contrary notwithstanding, the vehicle is generally being provided to you with enough gas to last your scheduled rental period. Avis is responsible for fueling the vehicle. You will be billed for the amount of fuel consumed during the rental period at fuel rates commensurate with EIA retail guidelines. The vehicle is equipped with a fuel card that is intended for emergency use only if you are reasonably unable to complete the return of the vehicle or continuing operation of the vehicle during your rental period without refueling. You are prohibited from using the fuel card for any other purpose or removing the card from the vehicle. If you lose or remove the fuel card you will be charged a replacement fee and/or any charges incurred by the card until you notify Avis of its loss.
11. Section 18 “Roadside Assistance” is hereby deleted in its entirety and replaced with the following:
Roadside assistance is available to all renters, but additional fees may be charged to you for the provision of roadside assistance services that are not caused by Avis.
12. Section 19 “Emergency Sickness Protection (ESP)” and Section 20 “Personal Accident and Effects Insurance (PAE)” are hereby deleted in their entirety and replaced with the following:
19. Intentionally omitted.
20. Intentionally omitted.
13. Section 21 “Liability Protection” is hereby amended as follows:
a. Section 21 shall only be applicable to your operation of the vehicle in Period 0 and outlines the circumstances under which you may be protected by Avis against liability in Period 0 for (i) causing bodily injury or death to others up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs, or (ii) damaging the property of someone other than you up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. Section 21 shall not apply to your operation of the vehicle in Periods 1, 2 & 3. Please see Via’s terms and conditions for information regarding liability protection for which you may be eligible from Via for (i) causing bodily injury or death to others during Period 1, Period 2 and Period 3 and (ii) damaging the property of someone other than the authorized driver and/or the renter during Period 1, Period 2 and Period 3.
14. Section 22 “Supplemental Liability Insurance (SLI) & Exclusions” is hereby deleted in its entirety and replaced with the following:
22. Intentionally omitted.
15. Section 27 “Collections” is hereby supplemented to include the following additional terms and conditions:
Anything contained in the Rental Agreement to the contrary notwithstanding, you understand and agree that all amounts due to Avis may be collected from you on Avis’ behalf by Via. Such amounts may be drawn directly from your Via earnings, or from a credit card or alternate form of payment that you have provided to or authorized for Avis. You acknowledge and agree that Avis may coordinate with Via to deduct any amounts you owe in connection with the rental from the amounts you may earn while providing for-hire transportation services on the Via platform, including without limitation all rental charges, fees or deductibles related to Vehicle damage, fines, tolls or any additional fees incurred in connection with your rental from Avis, and in addition that Avis may require you to provide a credit or other payment card (subject to applicable terms and conditions) in order to reserve or rent a vehicle, that an authorization or hold amount may be placed on the card provided, and that Avis may charge the amount owed to the payment card you provide at any time. Avis has designated Via as its agent solely for the purpose of collecting any amounts owed by you to Avis on Avis’ behalf. For this purpose, you authorize Via to offset these amounts from other amounts Via owes you, and if such offset does not fully pay such amounts, Avis may charge the remaining unpaid amount to the payment method you have authorized for Avis’ use. Any such amounts shall be collected at least weekly. Certain amounts may be charged at or after the end of the rental period, such as fees for Vehicle damage as may be identified during inspection, or for unpaid tickets or tolls and associated administrative fees that are identified after the rental period, or otherwise, as provided in the Rental Agreement. You must keep a valid payment method on file with Avis to pay the above amounts. If Via is collecting these amounts, you will receive a summary in your statement from Via with the breakdown of amounts owed during, and as applicable after, the rental periods. You further acknowledge that in accordance with your agreement with Via that Via has the right to collect all amounts due to Avis in the manner described in this Section 27.
16. Section 30 “Additional Services and Products” and Section 31 “GPS by Garmin” are hereby deleted in their entirety and replaced with the following:
30. Intentionally omitted.
31. Intentionally omitted.
17. Section 33 “Vehicle & Location Data” is hereby supplemented to include the following additional terms and conditions:
a. Where permitted by law, we reserve the right to share Vehicle Data to third parties for commercial purposes.
b. Without limitation of any provision found in the Rental Terms and Conditions, you authorize Avis to provide Via with your PII and information regarding each rental you undertake through the “Via Rental Program” and the Vehicle Data. Such PII may include, but is not limited to: name; payment information, driver’s license number, state of issuance and expiration date, insurance information, vehicle license place issuing state and number; vehicle make, model, year, mileage, color and
number of doors; rental location; and rental timeframe. You authorize Via and Avis to collect, process, use, share, and dispose of any data generated by the vehicle, you or your use of the vehicle. All data (including PII) that is collected by Via through the Via platform (including your use of the Via platform) may be shared with and used by Avis.
18. The following new Paragraphs 37, 38, 39, 40 and 41 are hereby add

Signature Series

When renting a vehicle from the Signature Series range specific Terms and Conditions apply.

  • Debit cards are not permitted.
  • At the start of your rental, a hold will be placed on your card for the total estimated rental charges plus an additional pre-authorisation of $200 on credit card.
  • Drivers must hold a full valid drivers licence (not being a learners or provisional licence) and be over 25 years of age.
  • Local Renters - The Local Airport Qualification Form must be completed with 2 contact telephone numbers. A second form of identification will be required for your booking. You will be required to provide proof of your current address that matches your current driver¿s licence. An example of the acceptable form of ID is a current utility or phone bill.
  • Interstate one-way rentals are not permitted on Signature Series vehicles.

Travel Restrictions


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